Last updated: July 2026

Privacy Policy

Add A Level Limited respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, submit an enquiry or subscribe to receive updates from us.

1. Who we are

Add A Level Limited is the data controller responsible for the personal information described in this privacy policy.

Company name: Add A Level Limited
Company number: 03876199
Registered office: C/O Dwellbeing LLP, 6 Sutton Plaza, Sutton Court Road, Sutton, Surrey, England, SM1 4FS
Email: info@addalevel.co.uk
Telephone: 07749 036981

When this policy refers to “Add A Level”, “we”, “us” or “our”, it means Add A Level Limited.

2. The information we collect

The personal information we collect may include:

  • Your first name and surname
  • Your email address
  • Your telephone number
  • The information you include in an enquiry or contact form
  • Details about the service, property or investment opportunity you are interested in
  • Records of communications between you and us
  • Your marketing preferences
  • Technical information about how you use our website, such as your IP address, browser type, device type and general website activity

Please do not submit sensitive personal information through our website forms unless we have specifically asked you to provide it.

3. How we collect your information

We may collect personal information when you:

  • Complete a contact or enquiry form
  • Contact us by email, telephone or another communication method
  • Ask us about property investment opportunities
  • Enquire about one of our properties or projects
  • Subscribe to receive news or updates
  • Enter into, or discuss entering into, an agreement with us
  • Visit and interact with our website

We may also collect limited technical information automatically through essential cookies, server logs and similar technologies.

4. How we use your information

We may use your personal information to:

  • Respond to questions and enquiries
  • Contact you about a request you have submitted
  • Discuss potential property, accommodation or investment opportunities
  • Take steps at your request before entering into an agreement
  • Manage our relationship with tenants, property owners, investors, suppliers and other business contacts
  • Provide information about our properties, projects or services
  • Maintain records of our communications
  • Operate, protect and improve our website
  • Prevent fraud, misuse or security incidents
  • Meet our legal, regulatory, tax and accounting obligations
  • Send marketing communications where you have agreed to receive them

We will not use your personal information for purposes that are incompatible with those described in this policy unless we have a lawful reason to do so.

5. Our lawful bases for using your information

UK data protection law requires us to have a valid lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Legitimate interests

We may process your information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights.

This may include:

  • Responding to general enquiries
  • Communicating with business contacts
  • Managing our business relationships
  • Keeping appropriate records
  • Protecting our website and systems
  • Improving our services and website

Contract

We may process your information where it is necessary to:

  • Fulfil an agreement with you
  • Take steps at your request before entering into an agreement
  • Manage an existing tenant, investor, supplier or commercial relationship

Legal obligation

We may process and retain information where this is necessary to comply with a legal, tax, accounting or regulatory obligation.

Consent

We may rely on your consent when:

  • You subscribe to receive marketing emails or updates
  • You agree to the use of non-essential cookies
  • Consent is otherwise required by law

You may withdraw your consent at any time by contacting us or using the unsubscribe option included in our marketing emails.

Withdrawing consent will not affect any processing carried out before your consent was withdrawn.

6. Marketing communications

We will only send you electronic marketing communications where we have an appropriate lawful basis to do so.

Where you subscribe to our news or updates, we may use your email address to send you information about:

  • Add A Level news
  • Property projects
  • Relevant investment opportunities
  • Company updates
  • Services that may be relevant to you

You can unsubscribe at any time by:

We will not sell your personal information to third parties for marketing purposes.

Submitting a general contact or investment enquiry does not automatically mean that you have agreed to receive ongoing marketing communications.

7. Who we share your information with

We may share personal information with trusted organisations that help us operate our business and provide our services.

These may include:

  • Website hosting and form-processing providers
  • Email, communications and IT service providers
  • Customer relationship management providers
  • Accountants, solicitors and professional advisers
  • Property agents, contractors and other property professionals
  • Payment or financial service providers, where relevant
  • Regulatory authorities, government departments, courts or law enforcement agencies
  • Potential purchasers, investors or advisers involved in a business sale, restructuring or acquisition

These organisations may only use your information for the relevant purpose and must handle it securely and lawfully.

We may also disclose information where required by law or where it is necessary to establish, exercise or defend legal claims.

8. Website hosting and Webflow

Our website is built and hosted using Webflow.

When you submit information through a website form, that information may be processed and stored by Webflow and its authorised service providers on our behalf.

Webflow acts as a data processor in relation to personal information submitted through the website where it processes that information on our instructions.

9. International transfers

Some of our technology and service providers may process or store personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that it remains protected.

Depending on the destination and provider, these safeguards may include:

  • A UK adequacy regulation
  • The UK International Data Transfer Agreement
  • An approved UK addendum to standard contractual clauses
  • Another transfer mechanism recognised under UK data protection law

You may contact us for more information about the safeguards used for international transfers.

10. How long we keep your information

We will only retain personal information for as long as it is reasonably required for the purpose for which it was collected.

As a general guide:

  • General enquiries may be retained for up to 24 months after our last meaningful contact
  • Marketing information may be retained until you unsubscribe, withdraw your consent or the information is no longer required
  • Information relating to a tenant, investor, supplier or contractual relationship may be retained for up to six years after the relationship ends
  • Financial, accounting and transaction records may be retained for the period required by applicable law
  • Technical and security records may be retained for shorter periods based on security requirements and our service providers’ retention schedules

We may retain information for longer where it is necessary to comply with a legal obligation, respond to a complaint or establish, exercise or defend a legal claim.

When personal information is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

11. How we protect your information

We use reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

Access to personal information is limited to people and service providers who have a legitimate reason to use it.

Although we take appropriate precautions, no website, email service or method of online transmission can be guaranteed to be completely secure.

12. Your data protection rights

Depending on the circumstances, you may have the right to:

Request access

You may ask for a copy of the personal information we hold about you.

Request correction

You may ask us to correct personal information that is inaccurate or incomplete.

Request deletion

You may ask us to delete your personal information in certain circumstances.

Request restriction

You may ask us to restrict how we use your personal information in certain circumstances.

Object to processing

You may object where we rely on legitimate interests to process your information.

You have an absolute right to object to your personal information being used for direct marketing.

Request data portability

In certain circumstances, you may ask us to provide information you supplied to us in a structured, commonly used and machine-readable format, or to transfer it to another organisation.

Withdraw consent

Where we rely on consent, you may withdraw it at any time.

Make a complaint

You may raise a concern with us about how we have handled your personal information.

These rights are not absolute, and an exemption may apply in some circumstances.

To exercise any of these rights, contact us at:

Email: info@addalevel.co.uk
Telephone: 07749 036981

We may need to request information to confirm your identity before responding. We will not normally charge a fee for responding to a data protection request.

13. Complaints

Please contact us first if you have concerns about how we collect or use your personal information. We will review your concern and aim to resolve it.

You also have the right to complain to the UK data protection regulator:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information and complaint forms are available through the Information Commissioner’s Office website.

14. Cookies

Cookies are small files placed on your device when you visit a website.

Our website may use strictly necessary cookies to:

  • Enable the website to function correctly
  • Protect the website and its forms
  • Remember essential website settings
  • Maintain website security

Strictly necessary cookies do not usually require consent.

If we use analytics, advertising or other non-essential cookies, we will provide further information and request your consent before setting them where required by law.

You can also manage cookies through your browser settings. Blocking some cookies may affect how the website functions.

15. Third-party websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy of any external website before submitting personal information.

16. Children’s information

Our website and services are not intended to collect personal information directly from children.

We do not knowingly collect personal information from anyone under the age of 18 through our website for investment or marketing purposes.

If you believe that a child has submitted personal information to us, please contact us so that we can review and, where appropriate, delete it.

17. Automated decision-making

We do not currently use personal information submitted through our website to make solely automated decisions that produce legal or similarly significant effects.

18. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes to:

  • Our services
  • Our website
  • The way we use personal information
  • Our service providers
  • Applicable laws and regulations

The latest version will be published on this page. The “last updated” date at the top of the policy will show when it was most recently revised.

19. Contact us

For questions about this privacy policy or the way we use your personal information, contact:

Add A Level Limited
C/O Dwellbeing LLP
6 Sutton Plaza
Sutton Court Road
Sutton
Surrey
SM1 4FS

Email: info@addalevel.co.uk
Telephone: 07749 036981